Returns policy
Custom products are made to order, with one-year warranty support.
Because Bonmo Clock products are customized for each order, custom products are not refundable for non-quality reasons. Bonmo Clock products include one year of quality warranty support, and confirmed damage or quality issues can be replaced.
- Non-quality reasonsCustomized products are not refundable for non-quality reasons.
- Damage or quality issueBonmo Clock can arrange a replacement for damaged or quality issue products.
- Proof requiredPlease provide clear photos or video of the packaging and product issue.
- One-year warrantyBonmo Clock products include one year of quality warranty support.
- ContactEmail service@bonmoclock.com or message WhatsApp +86 135 9959 6102.
Customized order responsibility
Please check wording, spelling, colors, size, and artwork carefully before confirming payment. Production follows the confirmed custom details.
Damaged items
If the package or clock arrives damaged, contact Bonmo Clock as soon as possible with photos of the outer package, inner packing, shipping label, and damaged area. Bonmo Clock can review the issue and arrange a replacement when the damage or quality issue is confirmed.
One-year quality warranty
Bonmo Clock products include one year of quality warranty support for confirmed production quality issues. Please keep order records, photos, and videos so the support team can review the issue clearly.
Quality issue support
Quality issue support covers problems caused by production or shipping damage. It does not cover incorrect customer-provided wording, low-quality uploaded artwork, or design details confirmed before production.