FAQ center
Answers before you order a custom wall clock.
Find quick answers about custom logo clocks, photo clocks, personalized gifts, bulk orders, artwork files, proof approval, payment, shipping, returns, and one-year warranty support.
Most asked
Custom order questions.
These answers help buyers decide what to send before asking for a quote or proof.
Can I order just one custom wall clock?
Yes. Bonmo Clock supports small custom orders from 1 piece. Small custom orders from 1 to 100 pieces are paid in full before production.
Can Bonmo Clock make a clock with my logo?
Yes. Send your logo or artwork, quantity, clock size, frame and hand color, destination, and deadline. Bonmo Clock confirms a proof before production.
Can I use a photo on the clock face?
Yes. Photo wall clocks can use portraits, pet photos, artwork, event images, or brand visuals. A clear high-resolution image works best.
Can I customize text, colors, frame, and hands?
Yes. You can customize words, names, dates, face color, text color, frame color, hand color, type style, numerals, and clock diameter.
What sizes are available?
Bonmo Clock supports round wall clocks in 8, 10, 12, 14, and 16 inch diameters.
What artwork file should I send?
High-resolution PNG, JPG, PDF, SVG, or vector-style artwork is best. If you only have a simple image, Bonmo Clock can still review it before proofing.
Payment, shipping, and support
Factory terms buyers usually check first.
The order guide gives more detail, but these are the key points most buyers need before sending a brief.
- Payment1-100 custom clocks are paid in full before production. Bulk orders can use deposit and balance payment.
- ProofThe layout proof is confirmed before production so artwork, scale, and readability can be checked.
- ProductionSingle custom clocks usually take 3-5 days after details are confirmed.
- ShippingBonmo Clock ships worldwide. Typical delivery is 7-15 days after shipment.
- WarrantyBonmo Clock products include one year of quality warranty support.
- Service hoursCustomer service is available 9:00 AM to 9:00 PM China Standard Time.
Still deciding
Send a question or start with the order guide.
If you are not sure about size, artwork quality, order quantity, or payment terms, send your question on WhatsApp.